FAQs

If you've got a question about Britain Loves Baking, please have a look at our most frequently asked questions below to find your answer.

How does it work?

Visit our Shop and select the baking box you would like to order. Once you have selected your box and paid, our bakers will start packaging your box with all of the dry and ambient ingredients necessary to make up to 8 family-sized bakes. With free shipping on our full size Baking Boxes, Fed-Ex will deliver your box anywhere in the UK within a 48 hours.

How much is delivery?

General delivery from our operating kitchen is free of charge in the UK.

What's inside my Baking Box?

Your Baking Box includes all the dry and ambient ingredients you need to create your family-sized bakes. If you'd like to see the recipes before your box arrives, please refer to the recipes section of our website. These will indicate which ingredients you'll need in addition to what comes in the boxes.

Do you do a Vegetarian Baking Box?

As per UK regulations, any vegetarian or vegan baking boxes would need to be produced in a specialised kitchen. However, none of our boxes come with dairy products included.

How do I use promotional codes

In the checkout page area there is a box where you can enter a promotional code. If the code used is valid the appropriate promotion will be automatically added to your order.

Can I order a allergen free Baking Box?

Please advise of your allergy when placing your order (You'll be asked anyway when choosing your box) and we will note this. If your allergy is going to cause us any problems with supply we will contact you as soon as possible to discuss our and your options

Is this a subscription service

Nope. You are entirely free to order as and when you want, with no commitments and no cancellations required. If you want, we can send you a friendly reminder to order your weekly box of goodies. If you are a regular user of our service, you will find yourself getting some delightful deals.

I have a payment query?

If you have any queries about your payment charge, please contact us on 0800 0465670 Online card payments will be processed on the next business day in accordance with your bank handling time. Refunds will be processed within 7 - 10 days according to your bank handling time.

I'm gluten intolerant, Can I still order a box?

You can indeed but when you order you are asked if you have any allergies/dietary concerns. If this causes any supply problems from us we will contact you as soon as possible to discuss alternatives, if they are possible.

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